Contact
How to Contact Us
please contact us by filling out the form below and we will get in touch with you shortly. Alternatively, you can give us a call.
01294 552598
Where to Find Us
4 Almswall Road,
Kilwinning,
KA13 6BN,
United Kingdom
Opening Hours
- Mon - Fri
- -
- Sat - Sun
- Closed
Send Us a Message
Send Us a Message
Failure to attend
Please try to give us 24 hours’ notice if you need to cancel or change an appointment. Everyone forgets an appointment now and again, but if this occurs regularly or we get less than 24 hours’ notice, there may be a charge as it is potentially preventing another patient from attending that appointment time.
Above all, we are there to treat the people of Kilwinning, Irvine and the wider areas of North Ayrshire with as much care and attention as possible and if you feel that there is anything that we could do to improve our service, we would like you to tell us. We are always open to suggestions and are constantly striving to make the whole experience beneficial to you. Hopefully you are happy with the service we provide but if ever you feel that you aren’t, please first contact James Harvey the practice manager and we will endeavour to rectify this for you.
Do you have any comments or complaints about our service?
Our aim is to provide you with a high standard of care at all times and to deal, quickly, courteously and effectively with any problem that may arise. We also aim to make improvements to our service based on what our patients tell us.
Do you have any comments or suggestions about the service we provide?
We would be pleased to hear from you.
You can give us a call or send an email or even message us on Facebook.
Are you unhappy or have concerns about any aspect of your care? If so, we have a Practice Complaints Procedure to enable us to deal with complaints in line with the NHS Complaints Procedure. Any member of staff can give you details and a copy of our procedure on request.
The practice's Feedback and Complaints Officer is James Harvey.
You can also contact:
The Patient Support and Service (PASS)
PASS can advise and support you with a complaint you have about any healthcare service.
Ayrhshire and Arran Haelth Board's Feedback and Complaints Team
P.O. Box 13, Egligton House, Ailsa Hospital, Ayr, KA6 6AB.
Tel no: 01292 513620